< >

FAQ (About Atomy)

Is it free to register as a member?
Yes. Creating a membership account is free. Some country pages may show a first-purchase or activity notice—follow what is displayed on that page.
Why do I see both ‘Self Join’ and ‘Application Form’?
Because availability differs by country. Open markets often allow self registration/login, while other markets may use a form-based application workflow.
How will I get my Member ID and password after I apply?
Once your registration is processed, your Member ID and login details are sent to the contact method used on the page (usually email). Check spam/promotions too.
What name format should I enter on the form?
Use your legal name in the format requested by the page. This helps avoid issues when ordering, shipping, or updating account details later.
My birth date field shows a format example—what should I type?
Type your date exactly in the format shown (e.g., MM/DD/YYYY). If the field shows month/day/year, follow that order.
Do I need to type the country code in the mobile number field?
If there’s a country code selector, choose it and enter the remaining digits. If not, international format (+country code) is the safest.
Can I submit the form with a temporary address?
You can submit, but a correct delivery address is required for successful shipping. Enter the most accurate address you can provide.
Why is email usually required?
Email is commonly used to deliver your Member ID/password and order notifications. Use an email address you can access reliably.
I made a typo after submitting—what can I do?
Edits are often limited after submission. Add corrections in the Comment/Message box (if available) and contact the listed support channel immediately.
Why do I need a Sponsor ID?
Sponsor ID links your account to a Lineage (organization line). Guidance and support are often aligned with your sponsor line.
I typed the wrong Sponsor ID—can it be corrected?
Usually it’s difficult after the account is created. If processing hasn’t finished yet, send a correction right away via the page’s contact method.
What exactly is ‘Lineage’ in Atomy?
Lineage refers to the sponsor-based structure connecting members (upline/downline). You can typically view it after login in the Organization/Line chart.
Where do I check my downline after joining?
After login, look for Organization / My Organization Chart (Line). Menu naming can vary by country site.
What does ‘Confirm Center Designation’ mean?
It’s a step to confirm your assigned center. In some markets, center changes may be allowed later after official opening (as stated on the page).
Where do reviews appear on the site?
Please follow the instructions shown on the product page/packaging. Start with the recommended guidance first.
Where do reviews appear on the site? (Details)
Sets are convenient and often better value; singles are flexible if you want to tailor your routine.
Any storage tips for Serum/Ampoule?
Keep it in a dry place away from sunlight. Follow label instructions for best results.
Can you explain Vitamin Line?
Start with frequently used essentials and add items gradually after you confirm what you like.
Where can I check full product details?
Keep it in a dry place away from sunlight. Follow label instructions for best results.
Is the product lineup identical worldwide?
Restock schedules vary. Monitor announcements/alerts if your shop provides them.
Where do reviews appear on the site? (Quick)
Sets are convenient and often better value; singles are flexible if you want to tailor your routine.
Is the product lineup identical worldwide? (Info)
Restock schedules vary. Monitor announcements/alerts if your shop provides them.
What’s a smart first purchase?
Restock schedules vary. Monitor announcements/alerts if your shop provides them.
Where do reviews appear on the site? (Step-by-step)
Start with frequently used essentials and add items gradually after you confirm what you like.
Is the product lineup identical worldwide? (Details)
Usually under the product detail area or review tab if supported in that market.
Where do I see the date/lot info?
Keep it in a dry place away from sunlight. Follow label instructions for best results.
What’s a smart first purchase? (Info)
Look on the package label for manufacturing/expiry info. Some markets also list it online.
What’s a smart first purchase? (Step-by-step)
Skincare Bundle is an Atomy product offered depending on the market. Always check the official product page for your country for the latest details.
What’s a smart first purchase? (Info)
Sets are convenient and often better value; singles are flexible if you want to tailor your routine.
Where can I check full product details? (Info)
No. Each market can differ due to policy, inventory, and regulation. Use your local shop listing.
Where do I see the date/lot info? (Info)
Please follow the instructions shown on the product page/packaging. Start with the recommended guidance first.
Is the product lineup identical worldwide? (Info)
Usually under the product detail area or review tab if supported in that market.
Can you explain Hair & Body Items?
Sets are convenient and often better value; singles are flexible if you want to tailor your routine.
Is the product lineup identical worldwide? (Details)
Product pages typically list ingredients/materials, size, and cautions. The package label is also a reliable reference.
Where can I check full product details? (Step-by-step)
Product pages typically list ingredients/materials, size, and cautions. The package label is also a reliable reference.
Any storage tips for Skincare Bundle?
Keep it in a dry place away from sunlight. Follow label instructions for best results.
What’s a smart first purchase? (Details)
Start with frequently used essentials and add items gradually after you confirm what you like.
Where can I check full product details? (Quick)
Please follow the instructions shown on the product page/packaging. Start with the recommended guidance first.
Can you explain Oral Care Items?
Restock schedules vary. Monitor announcements/alerts if your shop provides them.
Should I buy a set or individual items?
Start with frequently used essentials and add items gradually after you confirm what you like.
Where do I see the date/lot info? (Step-by-step)
Start with frequently used essentials and add items gradually after you confirm what you like.
Is the product lineup identical worldwide? (Guide)
Sets are convenient and often better value; singles are flexible if you want to tailor your routine.
Should I buy a set or individual items? (Guide)
Usually under the product detail area or review tab if supported in that market.
Where do I see the date/lot info? (Details)
Vitamin Line is an Atomy product offered depending on the market. Always check the official product page for your country for the latest details.
What happens when items are unavailable?
Look on the package label for manufacturing/expiry info. Some markets also list it online.
Where can I check full product details? (Details)
Restock schedules vary. Monitor announcements/alerts if your shop provides them.
Any storage tips for Vitamin Line?
Sets are convenient and often better value; singles are flexible if you want to tailor your routine.
Where can I check full product details? (Guide)
Restock schedules vary. Monitor announcements/alerts if your shop provides them.
Any storage tips for Household Cleaners?
Product pages typically list ingredients/materials, size, and cautions. The package label is also a reliable reference.
What’s a smart first purchase? (Quick)
No. Each market can differ due to policy, inventory, and regulation. Use your local shop listing.